Search All FAQs:
Links to Popular FAQ Topics:
About This Service:
The LibChat service is a live library research service staffed by SDCC librarians and by librarians from around the world. To help you!
If You Get Disconnected:
Thank you for using our online live reference service!
(Updated February 25, 2021)
We abide by the American Library Association Code of Ethics.
How We Collect and Use Your Information:
Personal information you provide to us, such as your name, email, and questions, is used by us to provide answers to your questions and to improve our library services and collections. Information from your browser or device (cookies) is used for statistics that are not tied to you, the individual. These statistics are used to improve our library services and collections.
Data Retention and Deletion:
The personal information you provide when contacting us is kept for one month in case there are follow-up questions/answers from you or us. Personal information you’ve provided to us that is older than one month is completely deleted.
Confidentiality and Data Sharing:
Your personal information remains confidential. We do not share your personal information with third parties except as required by law.
Changes to this Privacy Statement:
We will continue to evaluate this Privacy Statement as we update our site and services, and we may make changes to the Privacy Statement accordingly. We will post any changes here and revise the date last updated above. We encourage you to check this page periodically for updates to stay informed on how we collect, use and share your personal information.
Questions About this Privacy Statement:
If you have any questions about this Privacy Statement or our privacy practices, you can contact us at: firstname.lastname@example.org