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LibChat Reference Service

What is the LibChat Reference Service?

 

About This Service: 

The LibChat service is a live library research service staffed by SDCC librarians and by librarians from around the world.

  • This chat service is available 24 hours per day, 7 days per week.
  • Answers may include research strategies, finding information on a topic, and basic information about San Diego City College Library. The librarian may either give you an answer or show you how to find an answer yourself.
  • The service is usually a text chat, but also has a Zoom feature that allows you to do a screen share, if you accept the Zoom invite sent from the librarian. 
  • The service employs librarians from around the world, so the librarian you're chatting with may not be from San Diego City College. For questions about your library account or other local issues, you may need to contact personnel at San Diego City College directly. See the Contact Us @ the Library page for contact details.

Getting Started: 

  • Fill out the "Got Questions?" form in your browser to begin a session.
  • A session usually lasts less than 15 minutes.
  • A transcript of the session will be sent to your email address, if you request it. To get a transcript, click the envelope icon in the top right-hand corner of the chat box while you are in a session.

If You Get Disconnected: 

  • Log into the service again.
  • You may not get the same librarian to answer. In that case, tell the new librarian where you were in the process of getting an answer so they can pick up from where you left off.

Thank you for using our online live reference service!

Privacy Statement

SDCC Library LibChat Privacy Statement 

(Updated February 25, 2021)

Our Principles:

We abide by the American Library Association Code of Ethics

How We Collect and Use Your Information:

Personal information you provide to us, such as your name, email, and questions, is used by us to provide answers to your questions and to improve our library services and collections. Information from your browser or device (cookies) is used for statistics that are not tied to you, the individual. These statistics are used to improve our library services and collections.

Data Retention and Deletion:

The personal information you provide when contacting us is kept for one month in case there are follow-up questions/answers from you or us.  Personal information you’ve provided to us that is older than one month is completely deleted.

Confidentiality and Data Sharing:

Your personal information remains confidential. We do not share your personal information with third parties except as required by law.

Changes to this Privacy Statement:

We will continue to evaluate this Privacy Statement as we update our site and services, and we may make changes to the Privacy Statement accordingly. We will post any changes here and revise the date last updated above. We encourage you to check this page periodically for updates to stay informed on how we collect, use and share your personal information. 

 Questions About this Privacy Statement:

If you have any questions about this Privacy Statement or our privacy practices, you can contact us at: citylib@sdccd.edu

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