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San Diego and Imperial Counties Community Colleges Learning Resources Cooperative

2016 Workshop: Getting Mad Isn't Getting Even

Led by two long-time library workers, this program on how to handle difficult interactions with patrons will get participants talking about their experiences and sharing practical solutions. Through case studies, reflection exercises, and (just a little bit of) role-playing, participants will come away from the session feeling renewed and reconnected.

Workshop materials



See more photos of the day.