SDICCCLRC

Led by two long-time library workers, this program on how to handle difficult interactions with patrons will get participants talking about their experiences and sharing practical solutions. Through case studies, reflection exercises, and (just a little bit of) role-playing, participants will come away from the session feeling renewed and reconnected.

Speakers' slides:

Can't see the slide show? Click Google Slideshow link

Speakers' handouts:

• ABCs of Creating Good Habits of Self-Management
• Customer Service Self-Test 

See more photos of the day.